Conflict management & assertivity
Conflict situations are an important aspect of the workplace.
A conflict is a situation when the interests, needs, goals or values of involved parties interfere with one another and is a common phenomenon in the workplace.
Different stakeholders may have different priorities : conflicts may involve team members, departments, projets, organization and client, boss and subordinate, organization needs vs personal needs. Often conflits are a result of perception - yet perception means " reality " for it's owner...
During our conflit management workshop, we focus on the opportunity thas is sometimes generates through conflict.
Often, a conflict presents opportunities for improvement.
The workshop helps managers and leaders to understand (and apply) various conflict resolution techniques.
This session is organized in one day and is therefor often combined with the " active listening and feedback skills " program.
For more information, please call : +32 (0)2 675 53 94