One FREE breakfast to learn, share & network on:
Delighting customers: easy to say but...
Brussels, 23 March 2012, 8h-10h am
The revenue you make are the applause you get from over-satisfied customers: they are perceiving your added value and competitive advantages through an engaged workforce.
Based on the last research and observation from some of the best "customer centric" companies in the world, let's discover how to permanently inspire one, hundred or thousand of team members to exceed their (internal) customer expectations.How do they do to improve work process (at organizational level), mindset (at attitudinal level), skills (at behavioral level)... and how do they succeed to do it permanently? A fascinating journey in the world of service reputation.