Leadership & service management
This program integrates the human side - the part people and teams contribute - with the proecesses necessary for the implementation of qualtiy. Although statistical process control is important, it has been over-complicated in many programs. TQL addresses statistical process control without getting stuck in the statistical swamp. The underlying premise of the program is that everyone in the organisation is responsible for quality and, therefore, everyone is a quality leader. Learn how to create and to maintain a Total Quality environment.
For more information, please call : +32 (0)2 675 53 94